RETURN/REFUND POLICY
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your purchase from brunomarcshoes.com official site, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
- A. Item(s) are sent back within the stated return
- B. Item(s)returned must be UNWORN and in the original packaging.
- C. Buyers are responsible for the return shipping cost.
Return Process
You will need to contact our Customer Support Team by emailing [email protected], Live Chat ( Monday through Friday 0：00 AM to 8：00 AM ， 9：00 AM to 12：00 PM PST). or calling +1 609-831-4566(Monday through Friday 9:00 AM to 5:00 PM PST) by providing your order number to submit a return request. You will receive a response within 24 hours with further instructions to complete your return. Please note our customer support team is unavailable via phone Saturday and Sunday.
Refund Time
Once in receipt of the returned item(s), a refund will be issued back to the original payment method. Please allow 3-5 business days for the funds to be deposited back to the original payment method. To assure a prompt refund, please remember to provide the return tracking to the customer support representative assisting with your return.
Exchanges
We cannot guarantee sufficient inventory when attempting to process an exchange. Therefore, if you wish to exchange an item, a return request will need to be submitted. A new order for the desired item may then be placed.
Warranty
All Bruno Marc registered users are covered under 90-day warranty protection against manufacturing and material defects. Customers who have purchased our shoes via Amazon and other retail stores can Sign Up to become our registered users to enjoy the 90-day warranty policy and additional registered user benefits.