WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your purchase from brunomarcshoes.com official site, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
- A. Item(s) are sent back within the stated return
- B. Item(s)returned must be UNWORN and in the original packaging.
- C. Buyers are responsible for the return shipping cost.
To initiate a return or refund, please navigate to the "My Orders" section in the user center. Click on the specific order you wish to return and refund, then proceed to submit your application. The status of your application will be displayed in the "Return/Refund" section under "My Orders." If the order has not been shipped, the review process may take up to 1 hour. For shipped orders, the review process may extend to 1-2 days. You will be notified of the review result via email.
Once in receipt of the returned item(s), a refund will be issued back to the original payment method. Please allow 3-5 business days for the funds to be deposited back to the original payment method. For a quick refund, please share the return tracking details in the "Return/Refund" section under "My Orders" in your account.
We cannot guarantee sufficient inventory when attempting to process an exchange. Therefore, if you wish to exchange an item, a return request will need to be submitted. A new order for the desired item may then be placed.
All Bruno Marc registered users are covered under 90-day warranty protection against manufacturing and material defects. Customers who have purchased our shoes via Amazon and other retail stores can Sign Up to become our registered users to enjoy the 90-day warranty policy and additional registered user benefits.